General Information

Do I need to bring an electrical adapter?
All of our suites are equipped with USB charging ports and standard North American sockets (Type A, sometimes Type B). If traveling with European, Asian or non-North American devices, we recommend bringing any necessary adaptor/s. 

What credit cards does the resort accept? 
Visa, Master Card, and American Express, only.

Is a credit card required at check-in? 
Yes. A pre-authorized HOLD may be applied. Please consult with our Front Desk staff for specific details.

Do I need to bring money and exchange my currency for Mexican Pesos when I arrive? 
Your all-inclusive plan includes meals, drinks, entertainment, and many fun activities. However, we recommend bringing extra cash for off-site expenses, spa services, tours, and transfers. The resort will provide currency exchange services, subject to availability.

Is there a secure place to keep valuables? 
In-Room Safes are included in all suite categories. Front Desk will also store your belongings safely upon request. 

Does the resort have a hurricane policy? 
Yes. Please contact the resort for further details, hurricane policies are liable to change.

Does the resort have a smoking policy? 
Wyndham Alltra Cancun is a smoke-free family resort, however we do offer designated areas where smoking is allowed.  

What is the tipping policy at the resort?
All taxes, tips, and gratuities are included in your all-inclusive package. Additional gratuities are most welcome by our staff should services exceed your expectations.

Can I drink local water? 
We recommend not to drink faucet/tap water, the resort will provide filtered and bottled water at all times. Water and ice cubes served at all resort venues are always filtered and safe to drink. Certified by third-party auditors, our resort is compliant to the highest level in industry sanitation standards & best practices.

Does the resort provide medical services or support? 
A medical doctor is available on-site, at additional cost. Certified lifeguards are available in pool and beach areas.

What is the minimum age for check-in?
18 years of age.

Is the resort pet-friendly?
No. The resort is not pet-friendly.

Inclusions

What's included in my all-inclusive package?
All drinks and meals are included. On-site entertainment, fitness facilities, non-motorized aquatic sports, daily outdoor and indoor activities, in-suite minibar, free wifi, teens and kids zones are included. Tastings, and multiple social activities, are also part of the all-inclusive package.  

The following services are not included as part of the all-inclusive plan, except as otherwise provided:

• Spa & beauty services

• Third-party on-site boutique stores

• Off-site tours and excursions

• Airport transfers, taxis, local shuttle services, car rentals

• National and international telephone calls

• Certain specialty wines and spirits

• Laundry and dry-cleaning services

• Nanny services

• Romantic Dinners

• Cabanas

Please note there is a $76 Mexican pesos Environmental Tax per room, per night on arrival.

Does the resort offer a day pass?
This hotel does not provide access for non-hotel guests (day passes).

What's included in my interval international package?
Please consult inclusions with your interval international travel agent.

Transportation and Location

How far is the resort from local airports?
We are located a thirty-minute drive away from Cancun International Airport.

Are airport transfers included to and from the resort?
No. However the resort can offer assistance in arranging airport transfers by third-party vendors, at additional costs.

Is parking available at the resort?
Yes, we offer guest-only free parking. 

Dining

What are the dress codes for the different restaurants?

Please consult the dining & drinks section of our website for specific dress code classifications per venue. Below are some further guidelines:

• Beach Attire: Swimsuit attire is welcome.

• Casual, or Resort Casual: Access with dry bathing suits permitted. Men require a t-shirt and women require a cover-up. Sandals are required.

• Smart Casual: Dress shorts, close-toed shoes, collared short-sleeve shirts are required for men. Women require dress sandals.

Note: The above guidelines are illustrative a not definitive. 

Do I need to make dinner reservations?
No. Reservations are not required, all dining venues are available on a first-come, first-serve basis.

If I am a vegetarian or have special dietary needs, will I have adequate options?
Yes, the resort offers gluten-free, vegetarian options, and additional assistance in accommodating special dietary needs.

What are the options for kids?
Children menus are available at all restaurants.

What type of spirits are offered?
Cocktails made from prominent national branded spirits are yours to enjoy as part of your all-inclusive plan. Guests staying at a Premium Junior Suite, or higher suite category are welcome to cocktails made from premium spirits served at Alltra VIP Lounge. Specialty spirits and bottles such as champagne and first-rate wines are available for purchase at additional cost.

Is there room service?
Yes. All-Inclusive suite service is available from 7:00 am to 11:00 pm.

Accommodations

We are traveling with a couple of friends. Can we request adjoining rooms?
Connecting rooms are currently not available.

Is Wyndham Alltra Cancun family-friendly?
Yes. We provide activities and resort amenities for all ages, including kids and teens.

What is concierge service?
Offering an exceptional hospitality experience, our concierge desk will be your first point of contact for any questions that you may have, concierges also offer orientation and assistance in coordinating on-site and off-site services. Our lobby concierge desk is available from 9:00am to 6:00pm. Concierges are available from 9:00am to 11:00pm.

What type of beds are offered?
We offer king, doubles, and bunk-beds. Specific details on bedding configurations per suite are outlined in our suites section.

Are singles welcome?
Yes! With our varied resort activities, you will find ample opportunities to make new and long-lasting connections with like-minded people.  

Are the rooms handicapped accessible?
We offer 2 ground floor suites that are fully equipped for guests with special physical needs. Please contact us to learn more, and to book.

Activities

How can I arrange tours and activities outside the resort?
Tours offered by third-party vendors may be purchased at our on-site Tour Desk.

Can I sunbathe topless on the beach?
No. due to local regulations, nudity is not allowed in beach areas.