Frequently Asked Questions
Here are some helpful tips and travel information to experience the best of Wyndham Alltra Samaná, from restaurant reservations to dress codes, activities, and more.
GENERAL INFORMATION
Do you offer rates that are not all-inclusive? No, we only provide all-inclusive package rates.
Is there a specific smoking policy? Smoking, including electronic cigarettes, is prohibited throughout most of the resort, including common areas, dining venues, bars, suites, suite decks, and balconies. We do, however, offer designated smoking areas. A cleaning fee may be incurred for smoking in smoke-free areas.
Is a credit card required at check-in? Yes. A pre-authorized hold may be applied.
Is pre-arrival check-in available? No, we do not offer pre-arrival check-in.
Upon arrival, can I upgrade my room? Yes, additional fees apply, and upgrades are subject to availability.
Do I need to bring money and exchange my currency when I arrive? Your all-inclusive package includes meals, drinks, entertainment, and many activities. However, we recommend bringing extra cash for off-site expenses, tours, and transfers. The resort provides currency exchange services subject to availability. Cash payments are accepted in US Dollars and in the local currency.
Is there a secure place to keep valuables? In-room safes are included in all room categories. Our resort is not liable for unattended items.
Are children allowed at the resort? Yes, guests of all ages are welcome.
What is the tipping policy? All tips and gratuities are included in your all-inclusive package. Our staff welcomes additional tips if services exceed your expectations.
Can I drink the local water? The resort provides access to filtered water at all times.
Does the resort provide medical services or support? Yes, available on a 24-hour basis for an additional cost.
What is the minimum age for check-in? 18 years of age.
Is Wyndham Alltra Samaná a pet-friendly hotel? Pets are not allowed. Licensed service animals that assist people with disabilities or limited mobility may be allowed. Please contact the resort before your arrival for the most updated policy.
Are babysitting services available? Babysitting services are available and subject to additional fees, availability, and terms of service. For more information, please contact the resort.
What credit cards does the resort accept? Visa, MasterCard, and American Express only.
Is there an ATM at the hotel? Yes, we offer a on-site ATM machine
What is concierge service? Our concierge desk assists with questions and booking both on-site and off-site activities. The desk is available from 9:00 am to 11:00 pm.
Does the hotel offer mobility-accessible services? Yes, we offer mobility-accessible suites (subject to availability), which can be booked by contacting our reservations desk directly.
INCLUSIONS
What's included in my all-inclusive package? All drinks and meals, on-site entertainment, fitness facilities, daily activities, in-room minibar, and free WiFi. Multiple social activities are also included.
Not included:
Third-party on-site boutique stores
Off-site tours and excursions
Airport transfers, taxis, local shuttle services, car rentals
International telephone calls
Certain specialty wines, spirits, and premium meals
Laundry and dry-cleaning services
Private group events and romantic dinners
Beach and pool cabanas
Meeting room bookings
Does the resort offer a Day Pass service? Yes, subject to availability based on occupancy. For further information and bookings, please contact the resort.
TRANSPORTATION
How far is the resort from the airport?
From El Catey International Airport, 76 km (45 miles)
From Las Americas International Airport 190 km (190 miles)
From Punta Cana International Airport 353 km (227 miles)
From the International Airport El Cibao 194 km (120 miles)
Are airport transfers included? No. However, the resort can assist in arranging airport transfers offered by third-party vendors at an additional cost. Book before arrival via email: [email protected]
Does the hotel provide transportation around the local areas? No, but the front desk can assist in calling a local taxi service.
Is parking available at the resort? Yes, we offer guest-only free self-service parking. Valet parking is available.
DINING
What are the dress codes for the different restaurants?
Resort Casual: Bathing suits must be covered.
Smart Casual: No tank tops, beach sandals, flip flops, bathing suits, or sports/beach shorts.
Resort Formal: No t-shirts, tank tops, beach sandals, flip flops, bathing suits, shorts, or hats.
General: Shoes, shorts, and tops must be worn. No wet clothes allowed.
Dress codes are subject to the discretion of each venue and may change.
Do I need to make dinner reservations? NEED MORE INFORMATION
Are there options for vegetarians or special dietary needs? Yes, the resort offers gluten-free and vegetarian options and accommodates special dietary needs (please notify the resort ahead of time).
What dining options are available for kids? Children's menus are available at all restaurants.
Do you offer premium branded spirits? Yes, cocktails with international and national premium branded spirits are included. Specialty wines and spirits, like champagne, are available for purchase.
Is there room service? No, currently our resort does not offer room service.
Are there age requirements for entering bars? Yes, the legal drinking age is 18+.
Do any restaurants or bars close during certain times of the year? Yes, they may close temporarily for renovations or maintenance. Check the weekly schedule with our concierge team.
Do you offer private or romantic dining services? Yes, subject to an additional fee. To book, email: [email protected]
ACCOMMODATIONS
Can we request adjoining or connecting rooms? Yes, at an additional cost and subject to availability. They can be arranged on-site upon arrival.
Do you offer accessible rooms for people with disabilities or limited mobility? Yes, we offer ground-floor suites equipped with accessible bathrooms and handrails, subject to availability. Contact us to learn more and book.
Can I book a specific room online? You may only book a room category, not a specific room.
What is the difference between an Ocean View and an Oceanfront room? Oceanfront rooms offer unobstructed ocean views. Ocean View rooms offer partial ocean views.
Are there balconies in all rooms? Yes, all rooms have either a terrace or balcony, varying in dimensions and views.
What types of beverages are included in the rooms? Bottled water, soft drinks, juice, and beer.
What type of beds are offered? King and Queen beds. Some family suites may offer bunk beds or roll-out beds. Details are outlined on our suites page.
Do I need to bring an electrical adapter? Suites are equipped with standard North American sockets. We suggest bringing an adaptor if using non-North American devices.
ACTIVITIES
What type of activities are included in my stay? Land and water activities such as pool games, language and dance lessons, beach volleyball, ping-pong, and more. Visit our activities page or use the Digital Concierge tool for ongoing resort activities.
What is the difference between an activity and an excursion/tour? Activities are included in your stay, like games and fitness classes. Excursions or tours are optional off-site activities at an additional cost.
How can I arrange tours and excursions? Contact our on-site tour desk: [email protected]. External tours are available at an additional cost.
What types of fitness activities are offered? Access to a fully-equipped gym, aqua-zumba, core stretching and more. Fitness activities are subject to change and availability.
What activities are offered for children? A variety of activities, including a dedicated kids club.
Is entertainment included? Yes, daily entertainment is available. Consult with our concierge desk for more details.
Are the pools heated? No, our pools are generally temperate throughout the year and do not need heating.